SALE FAQs
The event
When does the Black Friday event run? From 10am Tuesday 10th Nov AEDT on until 11:59pm 16th Nov 26 AEDT, seven days in total. Subscribers hear about it first, from 8th Nov.
Which pieces are included? All of the collections, with prices reduced by 15% to 40% depending on the piece, gift cards are not included. Event prices are shown on each product page and in your cart.
Will sold-out pieces come back? Stock is limited and offered first come, first served. Fleur stock is on it's way and will move to pre-order once sold out. Once a size or style sells through, we can't reserve it or offer it later at the event price. Some pieces are leaving the range and won't return.
Does adding a piece to my cart hold it for me? No. A piece is yours once checkout is complete.
Gifts and offers
Is there a gift with purchase? There is a gift with purchase exclusive for subscirbers only. However there is a mid-sale gift. Spend $180 or more and we'll include our double-layer hair towel, mulberry silk on one side and bamboo on the other. It's added automatically in your cart, one per order, while stocks last.
I'm a subscriber. Is there something for me? The first 100 subscriber orders of $200 or more receive the Basic Band, valued at $38. Use the email link provided in the sale is live email . Once all 100 are claimed, the offer closes.
Payment and pricing
How can I pay? We accept major credit and debit cards, PayPal and Afterpay.
Can I use a promo code with event prices? We do not “double discount.” This means that all customers are unable to use a promotional code with sale items, or two promotional codes together. If, for some reason, our website allows you to do so, we will be unable to honor this error and our customer service team will be in touch to update you on the correction to this issue.
I ordered just before the event. Can I get the difference back? We don't offer price adjustments on earlier orders.
Is there a limit on how many I can buy? We do not limit quantities per customer. If a piece is oversold, we'll let you know and refund that item in full.
Shipping and delivery
How long will my order take to leave? During the event, orders are dispatched within 2 to 4 business days. Outside busy periods it's usually same day if ordered before midday, otherwise 1 to 2 days.
How much is shipping? Standard shipping within Australia is $9.99 and express is $14.99. All costs are shown before you pay.
How do I track my order? You'll receive a tracking link by email once your order has shipped. Once dispatched, delivery times can be affected by carrier volumes and other factors outside our control.
Returns and exchanges
Can I return pieces bought during the event? We allow return for store credit. We are unable to offer exchanges or refunds so please consult our sizing charts and product descriptions carefully. Sale prices are as marked. No discount codes can be applied to sale items other than any automatic discounts as promoted by Jasmine and Will. Stock is limited and all available stock is shown on the product listing.
Faulty or damaged pieces
What if my order arrives faulty or damaged? Write to us at info@jasmineandwill.com with your order number and a few photos.
Gifting
Can I send my order to a different address? Yes. Enter the recipient's address as the shipping address at checkout.
What comes with each order? Every order includes a garment wash bag to keep your pieces soft through every wash.
Not sure what to choose? Our gift cards come in five values and are delivered by email, ready to give.
Sizing and getting in touch
How do I find my size? Our [size guide] lists measurements and each product page describes the fabric, fit and feel.
How can I reach you? Email info@jasmineandwill.com. We read every message.
How long will it take to hear back? During the event we receive more messages than usual, so please allow up to 2 business days for a reply.