FAQs

In August 2023, our in-house monogramming service ended. We do however, continue to provide monogramming on request at a cost of $20 per garment. Please contact customer care for all monogramming requests. Email: info@jasmineandwill.com

We use a number of different shipping providers. In most instances we use Australia Post or DHL Express.

If you wish to receive your order via a specific provider please contact customer care.

We ship daily (Monday to Friday except public holidays).

All orders placed before 2pm will ship same day. Orders placed after 2pm will ship the following business day.

We are unable to re-sell monogrammed product, as such we do not provide returns or exchanges once a product has been customised.

We can assist with size and customisation selections before finalising your order to avoid disappointment.

Please contact customer care for assistance.

When sending domestic packages via Australia Post, customers can select to "safe drop" once they have received the tracking information. We do not permit safe drop unless a customer makes this selection.

DHL International orders require a signature on delivery.

Simply lodge your return via our online returns portal located here: https://www.jasmineandwill.com/a/return

We offer free returns for Australian orders.

International returns are at the cost of the purchaser.