We use Australia Post and Flash Couriers as chosen at our complete discretion and amended from time to time for orders within Australia. All shipments should have an Australia Post or Flash Couriers tracking number. For standard shipping please allow 2-4 working days for your order to arrive. For express shipping please allow 1-2 working days for your order to arrive. Shipping prices are as below, and may be amended from time to time.
We ship internationally using Australia Post and DHL as chosen at our complete discretion and amended from time to time for all orders outside Australia. All shipments should have an Australia Post or DHL Tracking number. Please allow up to 10 working days for your order to arrive. We charge a flat rate of AUD$40.00 on all international orders. Any taxes or duties charged at the international destination are the responsibility of the buyer.
We do not provide complimentary return shipping of international orders. Any international returns are the responsibility of the purchaser. To request an international return please email email@example.com for a Return Authorisation number.
We provide an approximate delivery date for pre-orders. Please note that these dates are an indication only and whilst we aim to deliver on schedule we are not responsible or liable for any delays that may occur from time to time. We accept no fault or liability for any losses you may incur due to a delay. If you have any further questions regarding pre-order shipping please contact firstname.lastname@example.org
Please read our return and exchange policy carefully before you make your purchase. If you have any queries please do not hesitate to contact us at email@example.com
We offer free returns on orders over $200 AUD within Australian. For orders under $200 AUD, a pre-paid returns label will be supplied for a flat-rate of $8 AUD, which will be deducted from your refund or credit note at the time of processing.
Returned merchandise must be in original condition, not monogrammed and with all tags attached. Garments must not have been worn or washed.
Refunds are only available on non-monogrammed, full priced product. Any sale items discounted by 30% or more are entitled to a credit note only. Your credit note will be valid for 12 months.
Please follow our returns process below:
- Contact firstname.lastname@example.org within 14 days of the date of delivery, indicating that you would like to return for a refund.
- You will receive an email response with an RA number (Return Authorisation), as well as a Prepaid Parcel Post Return Label that you should print out, sign and attach to your package.
- Complete the opposite side of this Returns Form and include with your delivery
- Please package the garment(s) up and lodge at an Australia Post facility
Jasmine and Will reserve the right to deny unauthorised returns that do not meet or follow our return policy and procedures. Your refund or credit note will be processed within 3 business days of receiving the returned garment(s).