Shipping & Returns

LOCAL SHIPPING PROCEDURE- BESPOKE ITEMS

We use Australia Post and Flash Couriers as chosen at our complete discretion and amended from time to time for orders within Australia. All shipments should have an Australia Post and Flash Couriers tracking number. For standard shipping of bespoke items please allow 4-6 working days for your order to arrive. For express shipping of bespoke items please allow 2-4 working days for your order to arrive. We charge a flat rate of AUD$10.00 for all local standard shipping and AUD$15.00 for all local express shipping as amended from time to time.

 

LOCAL SHIPPING PROCEDURE- NON-BESPOKE ITEMS

We use Australia Post and Flash Couriers as chosen at our complete discretion and amended from time to time for orders within Australia. All shipments should have an Australia Post and Flash Couriers tracking number. For standard shipping of non-bespoke items please allow 3-4 working days for your order to arrive. For express shipping of bespoke items please allow 2-3 working days for your order to arrive. We charge a flat rate of AUD$10.00 for all local standard shipping and AUD$15.00 for all local express shipping as amended from time to time.

 

INTERNATIONAL SHIPPING PROCEDURE

We ship internationally using Australia Post and DHL as chosen at our complete discretion and amended from time to time for all orders outside Australia. All shipments should have an Australia Post or DHL Tracking number. For non-bespoke items please allow up to 7 working days for your order to arrive. For bespoke items please allow up to 10 working days for your order to arrive. We charge a flat rate of AUD$30.00 for all international shipping as amended from time to time. Any taxes or duties charged at the international destination are the responsibility of the buyer. Please see below guidance for thresholds where duties and taxes are payable.  This information is provided as guidance only and is in no way binding.

Threshold Value For No Duty / Tax Collection

Italy – 150 EUR
Malaysia – 500 MYR
New Zealand – 400 NZD
Singapore – 400 SGD
Spain – 150 EUR (Customs duties), 22 EUR (VAT)
Sweden – 150 EUR (Customs duties), 22 EUR (VAT)
United Kingdom – 150 EUR (Customs Duties), 15 GBP (VAT)
United States – 800 USD

 

PRE-ORDER SHIPPING PROCEDURE

We provide an approximate delivery date for pre-orders. Please note that these dates are an indication only and whilst we aim to deliver on schedule we are not responsible or liable for any delays that may occur from time to time. We accept no fault or liability for any l0sses you may incur due to a delay. If you have any further questions regarding shipping please contact info@jasmineandwill.com

 

RETURNS AND EXCHANGES

Please read our return and exchange policy carefully before you make your purchase. If you have any queries please do not hesitate to contact us at info@jasmineandwill.com

 

TERMS OF RETURNS AND EXCHANGES

At Jasmine and Will, we take great pride in our reputation for quality and great fit. We are happy to provide you with free return shipping and a refund, exchange or online credit note when:

  • The item is not monogrammed
  • A Return Authorisation number (RA) is requested within 14 days of receiving your order.  This can be requested by emailing info@jasmineandwill.com
  • Items are returned in original condition (unworn, unwashed, and still have the original tags attached).

No refunds will be offered on items discounted at 30% or more, however, we will happily exchange or process an online credit note within 14 days only. In the event that your return does not meet any of the above terms, Jasmine and Will reserves the right to not approve your return request.

 

SHIPPING YOUR RETURNS

Your complimentary return slip will be electronically provided if the above “Terms of Returns and Exchanges” are met and your RA has been provided by customer service.

The goods remain the customers property until received at the Jasmine and Will Head Office. Should you wish to exchange your item we will also  assume the costs for re-delivering the new item.

 

PRE-ORDER RETURN PROCEDURE

We will provide you with an approximate date for pre-orders. Please note that these dates are only an indication and whilst we aim to deliver on schedule, delays may occur from time to time. We accept no fault or liability for any losses you may incur for any delays.

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